Friday and Monday holidays can leave packages stuck for an entire weekend. If a package has the misfortune of arriving on a national holiday, DHL will be taking the day off. Labels might have wrong information, such as incorrect or incomplete addresses. In this case, the package might have to be taken back to the shipping facility for sorting. When a label is torn or otherwise damaged, the delivery address and barcodes can be rendered unreadable.
#DHL DELIVERY BY END OF DAY DRIVERS#
Damaged or Missing Labelsĭelivery drivers are not clairvoyant. To make sure your package isn’t a problem, ensure all tariff codes are present and the proper paperwork has been filled out. If there are backups as packages are being checked, there will be bottlenecks. Customs DelaysĬustoms have to check packages thoroughly before they can pass through certain countries. That’s why they’re called “acts of God.”Įven with backups and contingency plans, no system is perfect, and a disaster or weather system can prevent package delivery. None of these weather or natural problems can be fully predicted or avoided. And floods can render delivery routes undrivable. Earthquakes and other natural disasters can destroy shipping facilities and warehouses. Storms can make plane landings impossible. When a delivery exception comes, it’s most likely because of the following issues. This is why eCommerce shops need to have a solid understanding of DHL status exceptions. This is little consolation for a customer who’s experiencing a frustrating delay, of course, and they can turn their anger toward you, the seller. When thousands and thousands of shipments are made every day, even with the most reliable carriers, there will be the occasional package that experiences a problem. How Do DHL Delivery Exceptions Affect eCommerce Businesses?
Packages going to or from overseas have to pass through many processing centers and may even be handed to other carriers for some journeys.Īn exception delivery notice might get generated during sorting, delivery, or handoff to a second carrier. How Do DHL Exceptions Work?īecause DHL caters to international shipments in most cases, customs will be the most common reason for a delay. It could result in a delayed package, which is why they’re informing customers and sellers. A DHL delivery exception means that the package is stuck in transit, and even then, it’s only temporary. What Does Delivery Exception Mean?ĭon’t panic when you get that notification of a delivery exception. Could it be that the package was lost? Stolen? Delivered to the wrong address? First, calm down because a package exception isn’t necessarily bad news. You worry because you wonder what specifically the DHL exception meaning could be. You rightly assume that your customer will be a little panicky about it, which in turn makes you panicky. You just found a package exception that DHL - a courier package delivery and mail service - sent to one of your customers.
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